Concord Auto Repair

Thank you, Jordan! We are happy to hear that you loved your experience at our shop, and that you found our team to provide fast and friendly service. We are honored to have earned your trust during your visit! Thank you for choosing us.

We are very sorry to hear that you had anything less than a wonderful experience during your visit to our shop. We aim to provide reliable and honest service to every person who trusts us with their vehicle, and the safety and satisfaction of our customers is always of utmost importance to us. While we are very sorry to hear of your frustrations, we do want to note that although you did drop your vehicle off at the beginning of the day, your scheduled appointment was 2:30 PM, not 8:00 AM. Our team worked very hard to get the services you requested completed and your vehicle returned to you by the end of the day, but unfortunately we were running behind and were short staffed, and all we could do in the situation was our best. We inspected your vehicle at 4:00 PM (we acknowledge this is later than we were hoping due to how much work we had to get done that day and being short on help, and we apologize), and we worked hard to get your estimates to you when you returned to our shop at 5:30. Our team stayed well past our closing time for the night to get your car inspected and buttoned up for you, but unfortunately with everything going on we missed the tire rotation on your service order. When we found that this was missed, we offered you a loaner car free of charge for you to use while we continued working on the vehicle so that we could have it completely ready for you the next day, but you refused this and we returned your car to you. Again, we want to apologize for any inconveniences or frustrations caused during your visit to our shop. Thank you for your feedback.

We are very sorry to hear that you had anything less than a wonderful experience during your visit to our shop. We aim to provide reliable and honest service to every person who trusts us with their vehicle, and the safety and satisfaction of our customers is always of utmost importance to us. While we are very sorry to hear of your frustrations, we do want to note that although you did drop your vehicle off at the beginning of the day, your scheduled appointment was 2:30 PM, not 8:00 AM. Our team worked very hard to get the services you requested completed and your vehicle returned to you by the end of the day, but unfortunately we were running behind and were short staffed, and all we could do in the situation was our best. We inspected your vehicle at 4:00 PM (we acknowledge this is later than we were hoping due to how much work we had to get done that day and being short on help, and we apologize), and we worked hard to get your estimates to you when you returned to our shop at 5:30. Our team stayed well past our closing time for the night to get your car inspected and buttoned up for you, but unfortunately with everything going on we missed the tire rotation on your service order. When we found that this was missed, we offered you a loaner car free of charge for you to use while we continued working on the vehicle so that we could have it completely ready for you the next day, but you refused this and we returned your car to you. Again, we want to apologize for any inconveniences or frustrations caused during your visit to our shop. Thank you for your feedback.

We're thrilled to hear about your positive experience with us, Jessica! Our team takes pride in providing top-notch service and we're so glad to hear that we were able to help you out with your front end work. We understand that car troubles can be stressful, but we're happy to hear that we made the process easy and hassle-free for you. Thank you for choosing us for your repair needs, we look forward to continuing to provide quality service for you in the future!

Thank you for sharing such a positive experience with us! We are committed to providing exceptional service to our customers, and we were happy to accommodate your busy schedule and get your Nissan Sentra back on the road in top condition. It is always our pleasure to go above and beyond for our customers, and we look forward to providing you with top-notch service for all your future vehicle needs. Thank you for choosing Accomplished Auto!

Thank you for your kind words, Tyler! Our team was more than happy to take a look at your vehicle and give you thorough feedback on everything we found. Thank you for your feedback, and please don't hesitate to reach out if there is anything else that we can assist you with!

Thank you for taking the time to leave such a glowing review! We are thrilled to hear that you were impressed with our customer service, pricing, and quick turnaround. We also appreciate your mention of our detailed email follow-up, as we strive to keep our customers informed every step of the way. Thank you for recommending us to others and we look forward to serving you again in the future.

Thank you for taking the time to leave us a wonderful review, Landon! We are pleased to hear that you've found our team to provide professional service, and that we've earned your trust when it comes to taking care of your automotive and tire needs. Thank you for choosing us!

First of all, I do apologize for any inconvenience. Second of all I clearly texted you multiple times about what your car needed and that it was ready for pick up. I also clearly wrote in the notes that it was not just the chip in the windshield that failed. Per NH State Inspection Guidelines if a crack goes through the glass and is located in the path of the wiper blades the windshield needs to be replaced. Saf-C 3217.10 Cracked or Chipped Glass. (a) A vehicle shall be rejected if the glass or glazing on the windshield: (1) Has become clouded, shattered or cracked, inside or outside, in the path of the wiper blades, or more than 2 inches, outside the path of the wiper blades; (2) Is cracked on one side, through to the plastic center; or (3) Is cracked or chipped directly through from the inside to the outside. I advised you to see if your insurance would cover glass replacement. We do not do in house glass replacement although we do often co-ordinate with a couple of vendors who can replace the glass while here but does usually require a day or 2 of notice. As to the wiper blades, I must have missed your request to replace them, I also apologize that I did not see you to do the pickup review of the work done as I or my customer service agent who was out that day usually does. All of this was clearly written up and photo documented on your car's inspection report. Also, just like going to the doctor's office for an exam state inspection fee applies pass or fail because the exam was done either way. Once the State Inspection Issues were corrected then there is no recharge for the sticker. The oil change was billed out with our ½ off coupon so was only $70 with discount applied for full synthetic oil change and long-life filter rated for more than the 3000-mile rating most low-end filters are.