Concord Auto Repair

407 reviews
134 Hall St. Ste A, Concord, NH 03301
(603) 931-4142
Mon - Fri: 8:00 AM - 5:30 PM
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5

Always fantastic response, great service and repair! Highly recommend.

Thank you for your kind words, Nancy! We are happy to hear that you've found our team to always provide fantastic and great service and repairs. Thank you for your feedback, and thank you for your trust!

- Accomplished Auto
5

I just went here for my first time ever and I love it. Inspection was fast I needed a cabin air filter and they ordered it and replaced it in less than 30 minutes. Clinton a great friendly guy and honestly they have me as a customer for life ☺️

Thank you, Jordan! We are happy to hear that you loved your experience at our shop, and that you found our team to provide fast and friendly service. We are honored to have earned your trust during your visit! Thank you for choosing us.

- Accomplished Auto
1

Our appointment was at 8am and no work had been done by 5:30pm. There was zero communication, they quoted us ridiculous prices, and were quite rude/unempathetic for wasting our day.

We are very sorry to hear that you had anything less than a wonderful experience during your visit to our shop. We aim to provide reliable and honest service to every person who trusts us with their vehicle, and the safety and satisfaction of our customers is always of utmost importance to us. While we are very sorry to hear of your frustrations, we do want to note that although you did drop your vehicle off at the beginning of the day, your scheduled appointment was 2:30 PM, not 8:00 AM. Our team worked very hard to get the services you requested completed and your vehicle returned to you by the end of the day, but unfortunately we were running behind and were short staffed, and all we could do in the situation was our best. We inspected your vehicle at 4:00 PM (we acknowledge this is later than we were hoping due to how much work we had to get done that day and being short on help, and we apologize), and we worked hard to get your estimates to you when you returned to our shop at 5:30. Our team stayed well past our closing time for the night to get your car inspected and buttoned up for you, but unfortunately with everything going on we missed the tire rotation on your service order. When we found that this was missed, we offered you a loaner car free of charge for you to use while we continued working on the vehicle so that we could have it completely ready for you the next day, but you refused this and we returned your car to you. Again, we want to apologize for any inconveniences or frustrations caused during your visit to our shop. Thank you for your feedback.

- Accomplished Auto
1

Our appointment was at 8am and no work had been done by 5:30pm. There was zero communication, they quoted us ridiculous prices, and were quite rude/unempathetic for wasting our day. *The below response is a blatant lie. We purposely scheduled our appointment for 8am not 2:30pm and we have the confirmation emails as proof. You also did ZERO work other than give us quotes. You did not complete a state inspection, just general inspection of the vehicle. So after having our truck for almost 10 hours, we got it back in the same condition plus smelling of smoke. You not only didn’t give us text updates like we were told, we called for updates throughout the day and the receptionist still couldn’t tell us anything. We didn’t want the loaner vehicle, which should have been expected as complimentary after how you treated us, because we had zero faith in your ability to actually fix our truck. After such a horrible experience a good business owner should know enough to reach out for an apology, instead we got an email asking for a review and arguments online…pathetic. We subsequently went elsewhere and had everything repaired within a reasonable time for a reasonable price. My PSA is to stay away from this shop!

We are very sorry to hear that you had anything less than a wonderful experience during your visit to our shop. We aim to provide reliable and honest service to every person who trusts us with their vehicle, and the safety and satisfaction of our customers is always of utmost importance to us. While we are very sorry to hear of your frustrations, we do want to note that although you did drop your vehicle off at the beginning of the day, your scheduled appointment was 2:30 PM, not 8:00 AM. Our team worked very hard to get the services you requested completed and your vehicle returned to you by the end of the day, but unfortunately we were running behind and were short staffed, and all we could do in the situation was our best. We inspected your vehicle at 4:00 PM (we acknowledge this is later than we were hoping due to how much work we had to get done that day and being short on help, and we apologize), and we worked hard to get your estimates to you when you returned to our shop at 5:30. Our team stayed well past our closing time for the night to get your car inspected and buttoned up for you, but unfortunately with everything going on we missed the tire rotation on your service order. When we found that this was missed, we offered you a loaner car free of charge for you to use while we continued working on the vehicle so that we could have it completely ready for you the next day, but you refused this and we returned your car to you. Again, we want to apologize for any inconveniences or frustrations caused during your visit to our shop. Thank you for your feedback.

- Accomplished Auto
5

I needed front end work done like 12 years ago (a long time) so i finally caved and made an appointment. They were nothing but respectful, kind and very understanding of my situation. I did have a little bit of a bump where I had to have them take the car back for something that went wrong the next day. Without hesitation, they took it in as soon as it got there, and they took a look at what I thought was my transmission being gone to just a little mishap of the repair service when they had it. super-fast and easy fix. NO HASSLE! They even covered my towing charge for me (I was only a few miles from the shop not like miles out). Great people, great company! Will be my shop from now on, no doubt about that! Thank you, guys, so much for being fast and making my life as hassle free as a life of being an adult can be!

We're thrilled to hear about your positive experience with us, Jessica! Our team takes pride in providing top-notch service and we're so glad to hear that we were able to help you out with your front end work. We understand that car troubles can be stressful, but we're happy to hear that we made the process easy and hassle-free for you. Thank you for choosing us for your repair needs, we look forward to continuing to provide quality service for you in the future!

- Accomplished Auto
5

So I recently was running into some car trouble with my Nissan Sentra. I called around, and Clint and his team were the only ones willing to work around my busy work schedule to diagnose and fix my car. Clint and his team were able to quickly find out what was wrong, and now my car drives better then when I first got it a year ago. I was also given a loaner car to use. All & all I would definitely bring a vehicle back to serviced again.

Thank you for sharing such a positive experience with us! We are committed to providing exceptional service to our customers, and we were happy to accommodate your busy schedule and get your Nissan Sentra back on the road in top condition. It is always our pleasure to go above and beyond for our customers, and we look forward to providing you with top-notch service for all your future vehicle needs. Thank you for choosing Accomplished Auto!

- Accomplished Auto
5

Just moved to new hampshire and Clint and his team took a look at my vehicle and helped use out. We really enjoyed the live feedback once they finished something. Highly recommend!

Thank you for your kind words, Tyler! Our team was more than happy to take a look at your vehicle and give you thorough feedback on everything we found. Thank you for your feedback, and please don't hesitate to reach out if there is anything else that we can assist you with!

- Accomplished Auto
5

Recently had my vehicle serviced at Accomplished Auto. I was very pleased with the customer service, cost of repair, and super quick turn around. Clint was a pleasure to deal with and very informative. I was also very impressed with the email follow up comprising pictures taken from the courtesy check, the parts that were replaced, and pre-inspection photos. Great service! Great team! I highly recommend.

Thank you for taking the time to leave such a glowing review! We are thrilled to hear that you were impressed with our customer service, pricing, and quick turnaround. We also appreciate your mention of our detailed email follow-up, as we strive to keep our customers informed every step of the way. Thank you for recommending us to others and we look forward to serving you again in the future.

- Accomplished Auto
5

Got new rims and tires here 2 years ago. They recommended the tires and rims because my old ones were rusting and I didn't wanna just paint them. They also fixed my rocker panels. The tires are still alive with decent tread. It's also Becomes difficult to make an appointment here because they are so busy. I won't take my car anywhere else. It's worth the extra money and wait time to take your car here for their professionalism. Highly recommend to get your car repaired here and make them your only mechanic

Thank you for taking the time to leave us a wonderful review, Landon! We are pleased to hear that you've found our team to provide professional service, and that we've earned your trust when it comes to taking care of your automotive and tire needs. Thank you for choosing us!

- Accomplished Auto
1

The absolute WORST and most OVERPRICED service I have ever had done on my car!! Do not come here, unless you want to be way overcharged for TERRIBLE service. All I wanted was a state inspection and a simple oil change. They took over 2 hours, and charged me $140 for an OIL CHANGE! Plus they did not pass my less than 3 year old car for a State Inspection because of a small ding on my windshield and windshield wipers needed to be changed… they did not change the windshield wipers, even though I asked them to, or offer to fix the small chip in my windshield (less than 1 cm in diameter). I did not find out that they failed my car inspection until AFTER I paid the bill for the inspection, oil change and air filters to be changed. Over $300 later!! I was so pissed and appalled when I left (after I paid) and realized that I still had a 2023 state inspection sticker on my car and was not told once that my car didn’t pass (even though I called for updates). They still charged me for the inspection and didn’t change my windshield wipers or offer to fix my windshield… which I would have happily paid for in order to be pass the state inspection. Now I just had to buy a $20 windshield repair kit for the small little chip in my windshield and I will fix it my damn self. I will also be going elsewhere to have another inspection, because I never want them touching my car again. Pretty sad that an auto repair shop can’t fix a small chip in a windshield , but a less than $20 DIY kit from Amazon or Walmart can. They also did not call or text me to tell me that my car was ready. They sent me a bill via text, but nothing saying that my car was ready to be picked up. This place should be ashamed to charge people for service they don’t even follow through on and miscommunication to their customers on what service was done and what was not. I am so disgusted with this place. I will NEVER go back and I will tell everyone I know about the terrible and overpriced service. I have never had such a bad experience with my car before and I have had dozens of state inspections and oil changes in the past, and never an issue like this. DO BETTER “ACCOMPLISHED” AUTO.

First of all, I do apologize for any inconvenience. Second of all I clearly texted you multiple times about what your car needed and that it was ready for pick up. I also clearly wrote in the notes that it was not just the chip in the windshield that failed. Per NH State Inspection Guidelines if a crack goes through the glass and is located in the path of the wiper blades the windshield needs to be replaced. Saf-C 3217.10 Cracked or Chipped Glass. (a) A vehicle shall be rejected if the glass or glazing on the windshield: (1) Has become clouded, shattered or cracked, inside or outside, in the path of the wiper blades, or more than 2 inches, outside the path of the wiper blades; (2) Is cracked on one side, through to the plastic center; or (3) Is cracked or chipped directly through from the inside to the outside. I advised you to see if your insurance would cover glass replacement. We do not do in house glass replacement although we do often co-ordinate with a couple of vendors who can replace the glass while here but does usually require a day or 2 of notice. As to the wiper blades, I must have missed your request to replace them, I also apologize that I did not see you to do the pickup review of the work done as I or my customer service agent who was out that day usually does. All of this was clearly written up and photo documented on your car's inspection report. Also, just like going to the doctor's office for an exam state inspection fee applies pass or fail because the exam was done either way. Once the State Inspection Issues were corrected then there is no recharge for the sticker. The oil change was billed out with our ½ off coupon so was only $70 with discount applied for full synthetic oil change and long-life filter rated for more than the 3000-mile rating most low-end filters are.

- Accomplished Auto
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