Concord Auto Repair

Luke, thank you for the great review! We are pleased to hear you had a great experience at our shop. Please let us know if there is anything else we can do for you!

Madisyn, thank you for taking the time to leave us a wonderful review! We are pleased to hear how impressed you were with our customer service. We know how stressful car troubles can be, which is why we aim to provide an excellent level of service to everyone who needs our help--and we are beyond happy to hear we delivered! Thank you for trusting us with the maintenance of your vehicle. We would be more than happy to help with any of your future automotive needs!

Emily, thank you for the wonderful review and thank you for choosing us! Please let us know if there is anything else we can do for you.

Thank you for the kind words, Kamal! We are pleased to hear you found our team to be professional and easy to work with during your visit to our shop, and that you highly recommend our services! We greatly appreciate your business and your feedback.

Frank, thank you for taking the time to leave us a wonderful review! We know how important honesty and transparency are when it comes to being trusted with the maintenance of someone's vehicle, which is why we strive to be as thorough and clear in our communication with our customers as possible--and we are pleased to hear we delivered! Your experience at our shop means everything to us, and we are honored to hear you feel we set the standard for what an automobile mechanic business should be. We're always more than happy to help. Please let us know if there is anything else we can do for you!

Ryan, thank you for taking the time to leave us a 5 star review! We greatly appreciate your feedback and your business. Please let us know if there is anything else we can assist you with!

Joel, we regret to hear that your wife had anything less than a wonderful experience with us. When we saw your vehicle in December 2021, we noted that the front shocks were in need of replacement, and we provided a quote for the work using higher than OEM quality parts which would be covered by our 3 year/36,000 mile warranty. We explained at that time and noted on the repair order that when we do shock replacements, we re-align the vehicle fee of charge. You elected to have struts installed on your vehicle at a different shop, but we offered to perform an alignment on your wife’s vehicle this morning free of charge as a courtesy. Our primary goal has always been to provide an unbeatable customer experience to everyone who trusts us with the maintenance of their vehicle. While we strive to get our customers’ vehicle back on the road as promptly as possible, we do not claim to be a speedy “quick lube” type of establishment—when we fix something, we want the job to be as safe and reliable as possible. We take the extra time to check over every vehicle we see every time it comes to our shop to ensure the customer is safe on the roadways. We understand our customers have busy schedules, which is why we offer loaner vehicles free of charge so that our clients can have their vehicles serviced without missing work or appointments. This was offered to you and declined during each of your visits to our shop. We understand your frustration, and again, we regret to hear you had anything less than a wonderful experience with us. We hope that you give us the opportunity to provide you with the quality of service we’ve always been known for. Please give us a call to schedule your completely free oil change/tire rotation service. We will provide you with a completely free of charge loaner vehicle so you can have the convenience of simply dropping your vehicle off and heading out immediately so as not to worry about time restraints. We appreciate your feedback and we will continue trying to improve on these aspects to ensure this is not a problem for you or any future customers down the road. Thank you again, and we hope you will continue to consider us for any work needed in the future.